Our Commitment to Your Privacy

Your Privacy Matters

At Byteware Solutions (“we,” “us,” or “our”), we are committed to safeguarding your personal data and complying with our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy outlines the types of personal information we collect, how we use it, and your rights with respect to that data.

Who We Are

Byteware Solutions Ltd is the “data controller” for the personal information we hold about you. We are registered in England and Wales under company number 12223587, with our registered office at:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Information We Collect

We may collect and process the following types of personal data:

• Identity Data: Name, job title, company, etc.
• Contact Data: Email address, telephone numbers, postal address.
• Project Information: Requirements, specifications, or any details you share regarding AI consultancy or recruitment needs.
• Technical Data: IP address, browser type, and similar data, collected via our website's analytics or cookies.
• Marketing and Communication Preferences: Your preferences in receiving direct marketing from us.

How We Use Your Information

We process personal data where it is necessary for our legitimate interests, or where you have given consent (for example, to receive marketing communications). Specifically, we use your data to:

• Provide AI consultancy, recruitment services, and client support.
• Respond to inquiries and communicate about ongoing projects.
• Send updates, newsletters, or other marketing materials (where you have opted in).
• Improve our website, products, and services through analysis of anonymised or aggregated data.
• Comply with any applicable legal obligations.

Data Sharing & Transfers

We may share your personal data with trusted third-party service providers (e.g., cloud hosting, email marketing platforms) who help us deliver our services. We ensure they are contractually bound to safeguard your data. We do not sell or rent your data to third parties.

If we transfer your data outside the UK or EEA, we ensure an adequate level of protection is provided by appropriate contractual clauses or other safeguards, as required by law.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymise it.

Cookies & Similar Technologies

Our website uses cookies to provide core functionality, analyse usage, and enhance user experience. Where required by law, we obtain your consent before placing certain cookies. For more details, please see our Cookie Policy.

Your Rights Under UK Law

Under the UK GDPR and the Data Protection Act 2018, you have the following rights:

• Right of Access: Request a copy of your personal data.
• Right to Rectification: Correct inaccuracies in your personal data.
• Right to Erasure: Ask us to delete your data in certain circumstances.
• Right to Restriction: Restrict how we process your data in certain situations.
• Right to Data Portability: Obtain your data in a structured, commonly used format.
• Right to Object: Object to our processing where we rely on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw at any time.

If you wish to exercise any of these rights, please contact us at privacy@byteware.co.uk.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to our Data Protection Officer at privacy@byteware.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can find out more information on their website.

Contact Us

For any other privacy-related questions or to exercise your rights, please contact our Data Protection Officer:

Email: privacy@byteware.co.uk
Phone: 0845 154 0388
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website, and where material changes occur, we will notify you.

Last updated: November 2023